Terms and Condition

Welcome to Lattu - Your Ultimate Toy Destination

Welcome to Lattu! By using our website, you agree to the following terms and conditions, which govern your access to and use of the site. Please read them carefully, as they may be updated occasionally without prior notice.

Returns & Exchange Policy

At Lattu, we aim for complete customer satisfaction. If you’re not happy with your purchase, you can reach out to our team at +92 308 0052888 (Call/WhatsApp) or email us at info@lattu.pk within 3 days of receiving your order. Exchanges or returns will be processed within 7-10 business days, and refunds will be issued as store coupons valid for one month (excluding sale items).

Pricing & Product Information

We strive to provide accurate pricing and product information, but errors may occur. If a product’s price is displayed incorrectly, Lattu reserves the right to cancel or amend any orders based on incorrect pricing. Please review all details before completing your purchase.

Order Acceptance & Cancellations

Lattu may, at its discretion, refuse or cancel any order for reasons including but not limited to insufficient stock, errors in product or pricing information, or security concerns. We may also require additional verification before confirming your order. In case of cancellation, we will notify you immediately.

Shipping & Delivery

For nationwide deliveries, a flat rate of Rs. 199 is charged for Cash on Delivery (COD).

Product Descriptions & Accuracy

We make every effort to depict the colors and sizes of our products as accurately as possible, but variations may occur due to lighting or screen settings. For exchanges, please contact us within 3 days of receiving the item if there are any discrepancies, manufacturing defects, or damages. Sale items are non-returnable.

Acceptable Use Policy

By using Lattu.pk, you agree not to engage in harmful activities such as spamming, posting illegal content, or violating others' intellectual property rights. Lattu reserves the right to take action against any unlawful behavior that may disrupt the site’s functionality.

Refunds

Refunds are issued in the form of store coupons with a 1-month validity, valid only for online store purchases. Sale items are excluded from returns and exchanges.

Governing Law

Our Terms & Conditions are governed by the laws of Pakistan. By using our services, you consent to the exclusive jurisdiction of the courts in Karachi for any disputes.

Contact Us

For any queries or complaints, please contact us at:

Email: info@lattu.pk

Phone: +92 308 0052888 (Call/WhatsApp)

Operating Hours: Mon-Sat (10 am to 6 pm)